(Applies to purchases on www.exora.se. Last updated: 2025-09-14.)
1. Parties and applicability
These purchase terms ("Terms") apply when you as a consumer ("Customer") buy digital content in the form of personal analysis reports from personality tests ("Service"/"Digital content") from www.exora.se, email: support@exora.se ("Company"). The Terms apply to purchases made by consumers residing in Sweden.
2. Service description
The Service consists of a test with questions and a generated analysis report that combines test results with the answers the Customer provides about their context. Delivery is digital (e.g., via download link, logged-in account, or email).
The report is informational and educational material. It is not medical, psychological, or legal advice and should not be used as a basis for decisions requiring professional judgment (e.g., medical diagnosis, treatment, or hiring decisions).
3. Age requirement
To purchase you must be 18 years old or have explicit guardian consent.
4. Prices and payment
All prices are stated in Swedish kronor (SEK) including VAT. Payment is made via the payment methods provided at checkout. Any fees are shown at checkout before the purchase is completed. The Company reserves the right to reject orders in case of suspected fraud.
5. Order process and conclusion of contract
A binding agreement is formed when the Customer completes payment at checkout. The Customer is responsible for ensuring the information in the order is correct. To complete the purchase, the Customer must consent at checkout to immediate delivery and confirm that the right of withdrawal ends.
6. Delivery of digital content
Delivery occurs immediately after purchase. The purchase requires the Customer, before payment, to explicitly request immediate delivery and confirm that the right of withdrawal thereby ends (see section 7).
If technical delay occurs, the content will be delivered as soon as possible. In case of material delay the Customer is entitled to remedies under mandatory consumer law.
7. Right of withdrawal (important)
7.1 Immediate delivery is mandatory
To complete a purchase of digital content on the website the Customer must, before payment:
- explicitly request immediate delivery, and
- confirm that the right of withdrawal ends when delivery has started/is completed.
Once this consent is given and delivery has started/is completed, there is no right of withdrawal for this purchase. This is confirmed in the order/delivery confirmation sent on a durable medium (e.g., email).
7.2 Customized content
The digital content is individually produced based on the Customer's input. This does not affect the Customer's rights in case of errors according to section 8.
8. Errors, complaints, and corrections
If the digital content is faulty (e.g., not delivered or not accessible), the Customer should complain by contacting support as soon as possible. The Company will primarily remedy the fault or deliver new content within a reasonable time at no cost.
If remedy/re-delivery is not possible or is unreasonably delayed, the Customer may be entitled to a price reduction or termination and refund in accordance with mandatory consumer law. The rights under this section apply regardless of whether the right of withdrawal in section 7 is excluded.
9. Customer responsibility and accuracy of information
The analysis is based on the information the Customer provides. The Customer is responsible for ensuring the information is true and complete. The Company is not liable for the relevance or usefulness of the result if the input is incorrect or misleading.
10. Limitation of liability
The Service is provided for educational and informational purposes. To the extent permitted by mandatory law, the Company is not liable for indirect damages, consequential damages, or loss of profit. Nothing in these Terms limits liability that cannot be limited under law.
11. Intellectual property and license
All content in the Service, including questions, text, analyses, reports, graphics, and software, belongs to the Company or its licensors. The Customer is granted a personal, non-exclusive, non-transferable license to use the purchased report for private use.
Commercial use, resale, or public distribution without written permission is not permitted.
12. Technical requirements
The Customer needs a modern browser, internet connection, and the ability to open PDF/web formats. The Customer is responsible for ensuring their own equipment meets the requirements.
13. Payment & accounting
Payments are handled by our payment service provider. We do not store card details. Necessary accounting information may need to be retained under mandatory law (e.g., accounting rules). Where possible this is handled in secure systems with our providers, and we minimize our own storage.
14. Unauthorized use
The Customer may not use the Service in ways that violate law or infringe third-party rights. It is not permitted to manipulate the test through automated scripts or share account access with others.
15. Force majeure
The Company is not liable for delays or failures due to circumstances beyond its reasonable control, such as government decisions, strikes, war, pandemic, power/internet outages, or similar events.
16. Changes to the Service and Terms
The Company may make minor changes to the Service and these Terms. For material changes that affect the Customer's rights, the Customer will be informed in advance. For agreements already entered, the terms that applied at purchase remain, unless mandatory law states otherwise.
17. Disputes, governing law, and supervision
Swedish law applies to these Terms and purchases made under them. In case of dispute the Customer can turn to the National Board for Consumer Disputes (ARN) for review. Disputes can also be tried in general court.
18. Contact
Email: support@exora.se